Terms of Service

These Terms of Service ("Terms") govern your access to and use of the https://www.ellawomen.in website (the "Website") and the services offered by Ella Women (the "Service"). By accessing or using the Website, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old or of legal age to enter into a contract according to Indian law to use the Service. By using the Service, you represent and warrant that you meet all of the foregoing qualifications.

2. Orders and Acceptance

Placing an order on the Website constitutes an offer to purchase a product. All orders are subject to acceptance by Ella Women. We may refuse to accept an order for any reason, including but not limited to product availability, errors in product or pricing information, or issues identified with a customer's credit card.

• You will receive an acknowledgment email confirming receipt of your order. This email does not constitute acceptance of your order.
• Your order will only be considered accepted upon confirmation of dispatch of the product through a separate email.

3. Pricing and Payment

• Prices listed on the Website are in Indian Rupees (INR) and are inclusive of GST (Goods and Services Tax) unless otherwise stated.
• We reserve the right to change prices without prior notice.
• You agree to pay the total amount for your purchases, including any applicable shipping and handling fees.
• We accept various payment methods as displayed on the Website.

4. Shipping and Delivery

• We will use commercially reasonable efforts to deliver your order within the estimated timeframe provided at the time of purchase. However, these timeframes are estimates and may vary depending on factors beyond our control.
• Shipping costs will be calculated at checkout based on your order and delivery location.
• Title and risk of loss for the products you purchase pass to you upon our delivery to the carrier.

5. Returns and Exchanges

We offer a return and exchange policy for unworn and unwashed items with original tags attached within 5 days of receipt.

• You are responsible for return shipping costs unless the return is due to a mistake on our part (Wrong or damaged product - Opening video is a must)
• Exchanges will be processed based on stock availability.

Please refer to our dedicated Returns and Exchanges Policy on the Website for complete details and instructions.

6. Intellectual Property

The Website and its content, including but not limited to text, graphics, logos, images, and software, are the property of Ella Women or its licensors and are protected by Indian copyright and intellectual property laws.

You may not reproduce, modify, distribute, or commercially exploit any content from the Website without our express written permission.

7. User Conduct

• You agree to use the Website only for lawful purposes and in accordance with these Terms.
• You agree not to use the Website in any way that could damage, disable, overburden, or impair the Website or interfere with the use and enjoyment of the Website by any other user.
• You agree not to use the Website to transmit any unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable material.

8. Disclaimer

• The Website and the Service are provided "as is" and without warranties of any kind, express or implied.
• Ella Women disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Ella Women does not warrant that the Website will be uninterrupted, secure, or error-free.

9. Limitation of Liability

In no event shall Ella Women be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, or other intangible losses arising out of or relating to your use of the Website or the Service.

10. Termination

We may terminate your access to the Website for any reason, at any time, without notice.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

12. Entire Agreement

These Terms constitute the entire agreement between you and Ella Women regarding your use of the Website and the Service.

13. Changes to Terms of Service

We reserve the right to update these Terms at any time. We will notify you of any changes by posting the revised Terms on the Website, and/or sending an email notification to the address associated with your account, if available.